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FAQ2023-08-17T14:45:11+00:00

Frequently Asked Questions

Frequently Asked Questions

OUR FAQ section is designed to provide comprehensive and easy-to-understand answers to our valued customers’ most pressing questions. Ranging from insurance coverage and return policies to lens options and eyewear maintenance, our FAQs empower customers to make informed decisions when choosing the perfect eyewear solution to suit their unique needs. For any concerns or queries not addressed in our FAQs, our dedicated customer support team and in-store staff are readily available to assist with your eyewear and eye health inquiries, ensuring a seamless experience with Direct Optical Optique. For additional questions please reach out today!

Our FAQ section is designed to provide comprehensive and easy-to-understand answers to our valued customers’ most pressing questions. Ranging from insurance coverage and return policies to lens options and eyewear maintenance, our FAQs empower customers to make informed decisions when choosing the perfect eyewear solution to suit their unique needs. For any concerns or queries not addressed in our FAQs, our dedicated customer support team and in-store staff are readily available to assist with your eyewear and eye health inquiries, ensuring a seamless experience with Direct Optical Optique.

What should I do if I have a concern or question about my eyewear or eye health?2023-12-12T14:34:38+00:00

If you have any concerns or questions about your eyewear or eye health, please don’t hesitate to contact our customer support team or visit one of our stores to consult with our experienced optometrists. We are here to help and ensure that you have the best possible vision and eye care experience.

How can I maintain and clean my eyewear properly?2023-12-12T14:35:56+00:00

To maintain your eyewear, avoid exposing it to extreme temperatures, and always store it in a protective case when not in use. Clean your lenses with a soft, lint-free cloth and a gentle lens cleaner. Avoid using harsh chemicals or abrasive materials to clean your eyewear.

What types of lens options and coatings do you offer?2023-12-12T14:37:55+00:00

We offer various lens options, including single vision, bifocal, and progressive lenses. Our lens coatings include anti-reflective, scratch-resistant, UV protection, and blue light-blocking coatings to enhance your visual comfort and protect your eyes.

Do you offer eyewear for children?2023-12-12T14:39:15+00:00

Yes, Direct Optical Optique offers a wide selection of eyewear specifically designed for children. Our kids’ collection includes durable, comfortable, and stylish frames that cater to the unique needs of children.

How long does it take to receive my prescription glasses or contact lenses?2023-12-12T14:30:05+00:00

The processing time for prescription glasses and contact lenses varies depending on the complexity of the prescription and the availability of the products. However, most orders are processed and shipped within 7-10 business days. Custom lenses can be placed in a frame in about 30-minutes with our on-site lab.

*Some exclusions apply when it comes to certain eye conditions and lenses.

Do you accept insurance for eye examinations and eyewear purchases?2023-12-12T14:41:37+00:00

Yes, Direct Optical Optique accepts most major insurance providers for eye examinations and eyewear purchases. Please contact our customer support team to verify if we accept your specific insurance plan and to discuss the coverage details.

How do I schedule an eye examination at Direct Optical Optique?2023-12-12T14:43:07+00:00

You can schedule an eye examination by visiting our website or contacting our customer support team. Simply provide your contact information and preferred appointment date and time, and we will get back to you to confirm your booking.

What types of products does Direct Optical Optique offer?2023-12-12T14:44:38+00:00

Direct Optical Optique offers a wide range of eyewear products, including prescription glasses, sunglasses, contact lenses, and accessories. We also provide eye examinations and consultations with our team of experienced optometrists.

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